TERMS OF SERVICE

1. Who you're contracting with

These Terms of Service ("Terms") are a binding agreement between you and Hooper Lab ("Hooper Lab", "we", "us", "our"), the operator of this website and the Hooper Lab service (the "Service"). For billing purposes you also contract with Paddle as set out in section 5.

2. Acceptance

By accessing or using the Service, creating an account, or purchasing a subscription, you confirm that you have read, understood and agree to be bound by these Terms. If you do not agree, do not use the Service. If you are using the Service on behalf of an organisation, you confirm you have authority to bind that organisation. If you are an individual user, you confirm you are of legal age in your country to enter into this agreement.

3. The Service

Hooper Lab provides basketball training drills, performance calculators (including the Hooper Rating, vertical jump calculator and reaction-time test), an AI shot analyzer, and related digital content. Some features are available free of charge; other features ("Pro Features") require a paid subscription as described on our Pricing page.

4. Account

To access certain features you must create an account. You agree to provide accurate information, keep it up to date, and keep your credentials confidential. You are responsible for all activity under your account.

5. Payments & Merchant of Record

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

All payment, billing, tax, invoicing, cancellation and refund mechanics for paid subscriptions are governed by Paddle's Buyer Terms and Paddle's Refund Policy, in addition to our own Refund Policy. Subscriptions renew automatically at the end of each billing period (monthly or annual, as selected at checkout) at the then-current price until cancelled. You can cancel at any time via paddle.net or your account page. Prices may be shown in your local currency; applicable taxes are added by Paddle at checkout.

6. Acceptable use

You agree not to:

• Use the Service for any unlawful, fraudulent or deceptive purpose.
• Upload, transmit or distribute spam, malware or other harmful content.
• Infringe the intellectual property, privacy or other rights of any person.
• Interfere with, probe, scan, scrape or attempt to bypass the security of the Service.
• Reverse engineer, decompile or copy any part of the Service except as permitted by law.
• Resell, sublicense or redistribute the Service or its content without our written consent.

7. Intellectual property

The Service, including all software, content, branding, copy, drill instructions, graphics and design, is owned by Hooper Lab and protected by intellectual property laws. Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable right to use the Service for your personal, non-commercial training during your subscription term (or, for free features, while we make them available).

8. User content

You retain ownership of any content you submit (e.g., videos uploaded to the AI Shot Analyzer, notes saved with your jump results). You grant Hooper Lab a limited, worldwide licence to host, process and display that content solely as needed to provide the Service.

9. Health disclaimer

Our drills and protocols involve physical activity. Consult a qualified coach or physician before starting any training program. The AI shot analyzer and other tools provide informational guidance only and are not a substitute for in-person coaching, medical, or professional advice.

10. Warranties & service level

The Service is provided "as is" and "as available". To the fullest extent permitted by law, we disclaim all implied warranties, including merchantability and fitness for a particular purpose. We do not guarantee the Service will be uninterrupted, error-free or that results will be accurate.

11. Limitation of liability

To the maximum extent permitted by law, Hooper Lab will not be liable for any indirect, incidental, special, consequential or punitive damages, or for any loss of profits, data, goodwill or other intangible losses. Our aggregate liability arising out of or relating to the Service in any 12-month period is capped at the greater of (a) the fees you paid to us during that period or (b) USD 50. Nothing in these Terms limits liability that cannot be excluded by law (such as fraud, death or personal injury caused by negligence).

12. Indemnity

You agree to indemnify and hold harmless Hooper Lab from any claims, damages and expenses arising from your misuse of the Service, your user content, or your breach of these Terms.

13. Suspension & termination

We may suspend or terminate your access to the Service, in whole or in part, immediately and without prior notice if: (a) you materially breach these Terms or our acceptable-use rules; (b) your payment fails and is not resolved; (c) we reasonably suspect fraud, abuse or a security risk; or (d) we are required to do so by law. You may stop using the Service and cancel your subscription at any time. On termination, sections that by their nature should survive (intellectual property, disclaimers, limitation of liability, indemnity, governing law) will continue to apply.

14. AI feedback

AI-generated analysis is informational only. Outputs may be inaccurate or incomplete. You are responsible for reviewing and verifying outputs before relying on them, and you must have the rights to any content you upload for analysis.

15. Changes to these Terms

We may update these Terms from time to time. Material changes will be notified by updating the "Last updated" date above and, where appropriate, by notice in the app or by email. Continued use of the Service after the changes take effect constitutes acceptance.

16. Governing law

These Terms are governed by the laws of the jurisdiction where Hooper Lab is established, without regard to its conflict-of-laws rules. Disputes will be brought exclusively before the competent courts of that jurisdiction, except where mandatory consumer-protection law gives you the right to bring proceedings elsewhere.

17. Contact

Questions about these Terms? Email hooperlabbusinessenquiries@gmail.com. For billing or refund questions, you can also contact Paddle via paddle.net.